From F-1 Maintenance for the Air Force to Success at UPS

**UPS** [] ( [] ( UPS is the world’s largest package delivery company and a provider of supply chain and freight services. The company’s core focus is the distribution of goods—and the information that accompanies those goods. UPS also provides supply chain-management services, including warehousing, distribution, and consultation – in addition to freight-forwarding, brokerage, and financial services. Its Supply Chain Solutions® operation provides forwarding and logistics services in more than 175 countries and territories. These services include supply chain design and management; domestic and international air freight; ocean, rail, and ground freight; transportation network management; customs brokerage; and mail services. UPS Freight® provides long-haul truckload and less-than-truckload services in the United States, Canada, Guam, Mexico, Puerto Rico, and the U.S. Virgin Islands. The company’s ground, air, and international network includes facilities such as UPS Worldport® in Louisville, the largest fully automated package-handling facility in the world; the Chicago Area Consolidation Hub in Hodgkins, Illinois; and air hubs in Shenzhen, China, and Cologne, Germany. George Casey, one of the company's founders, was a United States Navy veteran of World War I. Since then, three other veterans have become CEO’s of UPS. The company now employs nearly 24,000 veterans; on any given day, about 900 employees are on military leave. ###A VETERAN SUCCESS | TROY MCCULLUM Troy McCullum joined the Air Force at age 19 and served four years, separating as a senior airman. His main responsibilities in were scheduled and unscheduled maintenance tasks on the F-15 fighter jet. Now, he is an air maintenance manager with UPS. He manages work on the various types of aircraft and the repairs of discrepancies found on aircraft within the Louisville International Airport operation. He also participates in projects for improving operational efficiency, and ensures that supervisors and technicians complete training to meet Federal Aviation Administration (FAA) and UPS requirements. McCullum joined UPS in 1997. He was promoted to full-time supervisor in the Air District, Worldport Operation in 1999 and aircraft maintenance supervisor four years later. In 2009, he became the aircraft maintenance manager. In 2013, he became a committee member and treasurer of the Veterans Business Resource Group (BRG). He helped host and lead several events in Louisville in 2014 and 2015. These included “Mayor Give A Day,” an event that included beautification projects at VA Hospital and Volunteers of America facilities. The decision to add more veterans to the UPS workforce has many UPS’ers cheering, especially McCullum. “I’m grateful that UPS has taken the stance to hire 50,000 returning vets,” he said. McCullum said that he brought back some very valuable skills he learned in the military. “The military focuses on high integrity, hard work, dedication, and service before self,” he said. “In developing those traits, you don’t really see the changes until you are catapulted into a role where you are required to use them. It wasn’t until I came to UPS and went into management that I started to see how much the company and the military mirror each other.”